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Customer Service

Customer Service

1. Stock not shown on website

This website only shows a subsection of the products available from Schott Music London:  Our shop at 48 Great Marlborough Street (London W1F 7BB) sells many more products than this.  We’d be happy to supply these other products to you too – or just to answer your questions!  Please phone us on +44 (0)20 7534 0710.

 

2. Delivery charges & times

  - All deliveries come via our shop in London.  Items that are not in stock will need to be ordered from our suppliers and therefore may take longer to arrive.  For up-to-date stock information and details about delivery times please phone us on +44 (0)20 7534 0710.

  - We apply delivery charges based on the country of your delivery, and the value of your order.  The basic charges vary from £3.50 to £6, although for some orders we will offer you the additional option of choosing "premium" delivery for a higher price.

  - We offer free delivery to the U.K. for orders over £30, and to European countries for orders over £50!

  - You will be shown the precise options and estimated delivery time after you confirm your delivery address in the Checkout.

 

3. Returns

For returns, please phone us on +44 (0)20 7534 0710.

 

4. Vouchers

To purchase gift vouchers which can be used in our shop at 48 Great Marlborough Street (London W1F 7BB), please phone us on +44 (0)20 7534 0710.

 

5. What happens after you place your order:

Payment will be taken when you place your order.  After placing your order, you will receive email confirmation from orders@schottmusiclondon.com, and your invoice from info@mds-partner.com.

6. VAT:

Sheet music is not subject to UK VAT – but we do also sell some other products here, which are subject to UK VAT.
All product prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay for the product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the product.
Where you have requested delivery to a UK or EU address, the price paid for the product will include UK VAT where applicable.
Where you are not a UK resident and you have requested delivery to a non-EU address, the products will normally be zero-rated and not subject to UK VAT, but the price paid by you for the products will remain the same as shown on the website.